Multichannel eCommerce Platform
Struggling with Your Google Merchent Center Suspension?
- Are you losing money every day your ads are offline?
- Did you try creating another account — and got suspended again?
- Do you feel like you’re beating your head against a brick wall?
- Do you need to get your Google Merchant Center back online ASAP?
If There’s a Path Forward, We’ll Find it For Youems
Because every suspension and advertiser is unique, we evaluate each suspension situation independently.
We find out if the root problem is solvable and work with you and Google to resolve Google’s concerns and get you back online.
It can feel “life or death” for your business to have healthy, active Google Ads & Merchant Center accounts, so if your Merchant Center account is suspended and you’re looking for immediate help to get back online, let’s talk.
Since 2013, our expert team of suspension specialists have been helping suspended advertisers get their Google Merchant Center accounts reinstated.
We Fix All Types of Google Ads and Merchant Center Suspensions
Suspended For Counterfeit Goods?
This means Google considers that your ads, website or app mimic the brand features of a product in an attempt to pass themselves off as a genuine product of the brand owner.
Suspended For Website Needs Improvement?
This means your account has been suspended because your website doesn’t meet Google’s quality standards, possibly due to issues like user experience, policy compliance, or secure checkout processes.
Suspended For Inaccurate Tax or Shipping Rates?
This means Google found products with inconsistent tax and/or shipping rates between the feed and the product pages.
Suspended For Healthcare & Medicines Reasons?
This means Google thinks that you’re promoting healthcare-related content, such as unapproved pharmaceuticals and supplements, prescription drugs, or over-the-counter medication, among others.
Suspended For Misrepresentation?
This means Google considers that your ads or destinations are deceiving users by excluding relevant product information or providing misleading information about products, services, or businesses.
Suspended For Inappropriate Content?
This means Google considers that your products display shocking content or promote hatred, intolerance, discrimination, violence, or other sensitive events.
Set up and configure your Google Merchant Center (GMC) and link to Google Ads to available Shopping Ads format on your account. Besides, we will also validate your business information with the Google Team to help your campaign become sustainable and hard to suspend in the long term. This process is a must before running shopping campaign
Once the groundwork is laid, we dive into the core of your Google Shopping success – feed configuration and optimization. Our team takes a meticulous approach, fine-tuning every aspect of your product feed to align with Google’s stringent standards. From crafting compelling titles to optimizing images and attributes, we roll up our sleeves to transform your product data into a digital storefront that captivates and converts.
Moving beyond setup, Mega Digital’s Google-certified experts roll up their sleeves for hands-on campaign management. We don’t just set and forget – we actively craft and manage your Shopping campaigns. From choosing the optimal solution for your unique needs to structuring campaigns, defining budgets, and implementing bidding strategies, our hands-on approach ensures continuous monitoring and optimization. Detailed reports and insights keep you informed, providing a transparent view of how we drive tangible results for your Google Shopping success.
Frequently Asked Questions About Google Ads Suspensions
Common reasons include selling counterfeit goods, misrepresentation of products or services, and healthcare-related content that violates Google’s policies.
Your Google Merchant Center account may be suspended for misrepresentation if Google detects discrepancies or inaccuracies in the information provided about your products or business. This could include misleading product descriptions, false claims about product attributes, a missing SSL certificate, or inconsistencies between the information provided and the actual products being sold.
This policy highlights business transparency. To avoid being suspended for misrepresentation on Google Merchant Center, ensure that all product information, including descriptions, attributes, and pricing, is accurate, clear, and consistent both on your account and on your website. Provide high-quality images that accurately represent the products being sold. Avoid making false or misleading claims about products or their features. Regularly review and update product listings to reflect changes accurately. Be clear about your business model and put yourself in Google’s shoes to better understand how your business should look.
There is no official limit, but from our experience, the more appeals you submit, the harder it will be to get Google to continue to review them.
That’s why you need to be thorough to fix every potential problem before you submit an appeal, and be detailed in the appeal that you submit to explain exactly what you did to address the problem.
Google offers phone support for technical problems, but those representatives are not on the policy team and they don’t have access to details about why your account was suspended.
Phone support can be helpful for things like following up to request the status of a ticket you filed, or having them check your website for any links that are flagged as malicious. But when it comes to decision makers and people who know why your account is suspended, Google has built a firewall between that team and Google partners and advertisers.
Since 2013, StubGroup’s expert team of suspension specialists have been helping suspended advertisers get back online with Google Ads and Google Merchant Center. We understand how important having a healthy, active Google Ads account can be for many businesses, so if your account is suspended and you’re looking for immediate help to get back online, let’s talk.
Because every suspension and advertiser is unique, we evaluate each suspension situation independently. Sometimes that means we have to tell you we don’t see a path forward for you to advertise with Google again. Other times the root problem is solvable and we’re able to work with you and Google to resolve Google’s concerns and get you back online.
Throughout the entire process, we will be direct and transparent with you and ask that you be the same with us. We don’t have time for advertisers who are trying to trick Google and who knowingly violate Google’s policies. But if you’re operating a legitimate business and simply need help navigating and resolving Google’s sometimes complex policy requirements, we’re here to help!